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How We Handle Your Privacy

When you open an account with us, your personal information stays secure and under your control.

Account data encryptedDANA, OVO, GoPay and QRIS securedYour rights explained clearly
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REACH OUR TEAM

Privacy Questions: Contact Us

Email Support Write to [email protected] with any questions about your data, deletion requests, or account access.
Live Chat Open your account and tap the help icon in the lobby.
Account Settings You can review and update your personal information directly in your account settings under…
SECURITY INSIDE

How We Protect Your Privacy

Data Encryption

All personal and payment information travels through SSL encryption, the same standard banks use. Your DANA, OVO, GoPay and QRIS deposits are protected from the moment you enter them into the chip row.

Cookies and Tracking

We use cookies to remember your login, language preference and game choices. You can manage cookie settings in your browser; disabling them may limit some features. We do not share cookie data with third-party advertisers.

Account Verification

When you open an account, we verify your identity through your phone number and email. Two-factor authentication is available in Security settings; we recommend enabling it to prevent unauthorized access.

Data Retention

We keep your game history and withdrawal records for seven years where local law permits, to support dispute resolution and financial compliance. After account closure, personal data is anonymized or deleted per your request.

Third-Party Processors

Payment processors, live-stream providers and analytics partners have access only to the data they need. We sign agreements with each ensuring they follow the same privacy standards we do.

Your Rights

You have the right to access your data, correct inaccuracies, and request deletion where local law permits. Email [email protected] with your request; we'll process it within 30 days and confirm by email.

Privacy Policy Frequently Asked

When you close your account, we anonymize your personal information and delete it unless we're required to keep it for legal or financial reasons. Withdrawal records and transaction history remain for seven years to comply with record-keeping rules.

Yes. Go to Account Settings > Security and look for the Export Data option, or email [email protected]. We'll send you a file with all your profile information, game history, and deposit/withdrawal records within seven days.

Payment details are processed by PCI-compliant third parties and never stored in full on our servers. We keep only enough information to verify your withdrawals and match your account to the payment rail you used.

No. We do not sell or trade your personal information to marketers or third parties. We share data only with payment processors and service providers who sign strict confidentiality agreements with us.

Change your password immediately and enable two-factor authentication in Account Settings > Security. Then email [email protected] with details. Our security team will review the activity and help you regain full control.

Session cookies (login, game state) expire when you close your browser. Preference cookies (language, theme) last up to one year. You can clear them anytime in your browser settings without affecting your account.

Yes. Unsubscribe from marketing emails in Account Settings > Notifications, or click the unsubscribe link in any email. We'll still send you messages about account security, withdrawals, and required legal notices.